As a follow up to yesterday’s post about being prepared, comes today’s rant about the ignorance of some people. Many car dealerships up here in the great white north don’t have the benefit of a full blown drive through. As a result, the service advisor must head out to the parking lot to get the current mileage off each customer’s car, unless the customer has brought it in with them.
This morning, while dealing with a lineup of customers myself (due to a sick employee) someone commented as I walked past to go get a customer’s mileage that “I don’t understand why they need the mileage, it takes too long”. Of course when it was her turn to be served, not only did she not have an appointment, she didn’t know her mileage. No surprise there. Beatch!
There are several reasons that your chosen service center needs your correct mileage. Of course we need it to correctly advise you as to what service your vehicle is due for. Correct in and out mileage is also needed for warranty documentation if you are servicing at a dealer. The other, less obvious reason is for the protection of the dealership and the customer from unwarranted “road tests”. Let’s face it, on occasion we do come across less than honest individuals on both sides of the counter. I’ve seen employees (managers even) take customers cars for lunch, or even over the weekend. This is inexcusable and having correct mileages protects you from it happening to you. On the other hand, I’ve also had customers come in after a service and blow up because their car had been driven 1000 km since they dropped it off an hour ago. Right! Fast car huh? In that case, Fortunately I had recorded the in & out mileage personally.
Help yourself get good service, record your mileage on the way in and save the service advisor a trip. He will appreciate it & a happy service advisor is much more likely to be on your side.