This morning, due to an organizational misfunction, we opened late this morning and had about 10 customers lined up to drop off their cars when we opened the doors. Of those 10, 6 had never been here before. It was pouring rain and not a single one of those folks thought to bring their ownership inside with them. It may seem like a simple thing, but the ownership holds all the keys to who you & your car are. Of course you know who you are, but I bet you don’t know your car’s VIN number (clue, it’s that 17 digit number at the bottom left corner of your windshield). Your service advisor needs that number to enter your vehicle into the computer.
When a new customer and car is entered into the system, it takes close to 10 minutes for the average advisor. Add in 3 or 4 minutes for the advisor to run out into the rain to write the number down from the car and you now have a wet, agitated service advisor.
If you come into the dealership prepared, it will make the service advisor’s job that much easier and your visit that much quicker.
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